Refund policy

At Jacob, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a 30-day return window. You have 30 days from the date you receive your item to initiate a return.

Return Conditions

To be eligible for a return, your item must be in its original, unused state, unworn, with all tags attached, and in the original packaging. You will need your receipt or proof of purchase.

To initiate a return, please contact us at GeriWahlbrink605781@outlook.com. We do not accept returns that are sent to us without prior authorization. Once your return request is approved, we will provide specific shipping instructions and the return address for your package.

Return Shipping Fee

If the product arrives damaged, differs from your order, or is not working, Jacob will cover the return or exchange shipping fee. For a return or exchange due to a personal reason, the customer is responsible for the return shipping fee.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If you have not received your refund after 7 business days from our confirmation, please contact GeriWahlbrink605781@outlook.com.